Frequently asked questions
We know you might have some questions, whether that's about the EpiPen cases themselves, delivery, returns or something else.
Find the answers to our most frequently asked questions below...
Specification and Design
How much can you fit in a case?
Each case has an elasticated pocket to hold two EpiPens or Jext (not included). It also has a smaller elasticated pocket, perfect for storing a small, decanted bottle or packet of anti-histamine (not included) or an inhaler (not included).
How will people know this has life-saving medication inside?
Each case is clearly labelled as a medical case so it should be easily identifiable, however we would always recommend letting any caregiver/responsible adult know that the case contains EpiPens/Jext, and that they are clear on how and when to use them in the absence of a parent or legal guardian.
I love these for kids but wish you had some fun designs for us adults, too! Will you be launching any adult designs?
We are working on lots of new products spanning a wider age range already and hope to launch more later this year. Ensure you are signed up to our mailing list and following us on social media to ensure you are the first to hear when we do!
Can I use this case when I go skiing?
Yes! All of our cases are fully insulated which means they protect your EpiPens/Jext from any potential damage to the injector mechanism which can occur if it gets too cold or from over-heating and potentially becoming less effective if it gets oo hot. That means, your medication will be protected wherever, whenever you go so if it's in your beach bag on a hot summer's day, if you're hitting the slopes, or even if you just leave it in your car overnight in bleak mid-winter, it will be insulated and protected giving you peace of mind.
Delivery and Returns
What is your returns policy?
We are proud of the quality of our cases and are confident that you will love them too, but in the event you are not happy with your purchase we offer a 30 day return policy.
Do you only deliver to UK?
Yes, unfortunately at the moment we are just focussed on getting set up in UK. However we plan to add additional markets as soon as we can so ensure you are signed up to our mailing list and following us on social media to be the first to hear when we do.
Do you offer next day delivery?
We will have a range of delivery options including express and standard when we fully launch but for all pre-orders delivery date is expected to be in mid-late May, the exact date will be confirmed in due course.
What is a pre-order?
Our cases are currently being manufactured but we are offering you the chance to reserve your item before the stock arrives at our warehouse and goes on general sale. We will of course keep you updated about when the item will be dispatched.